Q: Why do the charts show bond prices rather than interest rates?

A: It is very important to show market trend and direction, but it can be a bit dangerous to indicate specific interest rates. The end recipient of the newsletter may not understand the way interest rates and closing costs work hand in hand, renegotiation policies, the varied interest rates for different programs, and the many other considerations we know enter into a rate quote. We want to make sure you, as the Trusted Advisor, are the one they will turn to with these questions, rather than questioning or second guessing the rate quotes you provide to your clients.

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Q: Some of the information is a bit technical - will my business partners understand it, or will it be over their heads?

A: While the goal is to make the MMG WeeklySM very readable for an audience that may not be particularly financially savvy, there are a few reasons for the technical information that is often included. First, we want to make sure the MMG WeeklySM is packed with relevant, timely, thought provoking information, rather than bland or overly basic news your business partners could get just about anywhere. It is also important for your business partners to truly understand the very technical nature of our industry, so they further appreciate the value of having a professional like yourself watching out for the details while staying informed.

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Q: How do I use the MMG WeeklySM most effectively?

A: Your personalized MMG WeeklySM is designed to be easily forwarded by you every Monday morning. We recommend that you send it to all of your existing business partners and referral sources to consistently add high value to these relationships, and heighten your status as their Trusted Advisor. As you pursue new referral sources, add these new prospects to your list as well. Explain to your recipients that you have invested in the MMG WeeklySM because you are committed to their success. You want to be the one to provide them with the high quality information they need to quickly and easily understand what is happening in the mortgage, real estate and financial markets.

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Q: How is the newsletter customized?

A: It’s easy -- the MMGSM team does it for you! Simply forward your photo, logo, and up to seven lines of contact information and we’ll take care of the rest.

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Q: What if I have a change in my contact information or photo?

A: No problem. Just forward any changes to us at support@mortgagemarketguide.com, and we will make the necessary adjustments to your template within 2 business days.

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Q: What if I do not have a photo or logo?

A: While the MMG Weekly template looks best with your photo and logo in place, we can make your template with only contact information if this best suits your needs at this time.

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Q: How often is the newsletter delivered?

A: Each week, at least 46 times per year.

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Q: When will I receive it?

A: Monday mornings, before 10.00 am ET.

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Q: What if my company email system "strips" HTML documents?

A: Another great feature of MMG WeeklySM is that we are happy to deliver each issue to one additional email address at no charge. If your company email system “strips” HTML documents such that the customized banner does not appear when you receive your issues – you may want to choose your home email address as an alternate so that you can forward to your business partners and referral sources with no missing information.

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Q: Will you deliver it for me?

A: At this time we are not offering to distribute the MMG WeeklySM for you. If there is a demand for this service we will incorporate into the system and make an announcement when it is available. There will likely be a charge for this additional feature.

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Q: How do I forward it to my database?

A: You put an email group together very easily. It’s very slightly different depending on if you are using Outlook or Outlook Express.

Outlook: Go into your address book, click "File" in the upper left hand corner, then "New Entry", then "New Distribution List". You will want to give your group a name that means something to you, such as Business Partners or Referral Sources. Then you can just click "Add New" to add as many addresses as you would like.

Outlook Express: Enter address book, click "File", and then "New Group". Again, name your group, and then simply add each of your contacts to the group.

IMPORTANT NOTE: When sending email to the group - BE SURE TO PUT YOUR GROUP NAME (Business Partners or Referral Sources, etc) in the BCC field. If you do not, all of the email addresses in your group will be visible to all of the other recipients and it can get very messy. Suggestion - in the To: box, you can fill in your own address - or you can go one step further. You can create a "fake" group called something other than what you already used for your "real group", and make your own email address the only one in this fake group. For example, you could name your real group that you put in the BCC area "Referral Partners". You could then make the "fake" group "Valued Business Partner", again only having you as the actual recipient, but it will show on each email to your business partners "To: Valued Business Partner".

When forwarding to your group, be sure to remove the "FW:" from the subject line, and delete out the "original message" information that will appear above your template before sending.

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Q: What if I want my assistant to handle the delivery?

A: If you would like your assistant to receive your issues of MMG Weekly to handle the delivery for you, simply provide us with their email address as an additional delivery email address.

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Q: Can I share my subscription with other loan officers?

A: While we encourage you to tell other loan officers about this great new service, you may not share your subscription with others. This is a personalized service designed for your individual use only. The MMG WeeklySM is copyrighted information, and may not be shared with others unless you have made special contractual arrangements with us. For further questions on this matter, please call us at 800-963-1900 or email support@mortgagemarketguide.com.

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Q: Can I edit the newsletter?

A: You can edit the picture, logo or contact information as necessary, but the content of the newsletter itself is copyrighted and cannot be altered in any way.

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Q: How do I forward the newsletter using Goldmine?

A: The following is a solution provided by one of our subscribers who uses Goldmine to distribute his MMG WeeklySM. It may not work for all versions and the validity of the instructions has not been tested by MMGSM personnel. Use at your own risk.

MMG Weekly in Web Browser

1. Open your MMG WeeklySM newsletter in your web browser. One of the easiest ways to do this is by clicking the "If you can't see the newsletter, or would like to view it online, use this link", found at the very top of the document.
2. Select "View" from the main menu, then "Source" from the list of options -- this should open a new window (probably in notepad) with the HTML source of the file displayed.
3. From within the source window, select "File" from the main menu and "Save As" from the available options.
4. In the resulting Save box, browse your file system to find a location for the file, then provide a name in the designated area and click "Save"
5. You may close the source window at this point, if you wish.

From Goldmine Main Menu

1. From "contact" drop down box enter, "Create an E-Mail"
2. Enter "Customize Templates"
3. Opens "Document Management Center"
4. Right Click ion the "E-Mail Template" folder.
5. Drop down opens, Click on "New"
6. Blank templates opens, "Left Click in body area"
7. Drop down box "insert field" becomes available.
8. Click on "Include a text File"
9. Select the text file previously saved and type name in "Subject"
10. "Save Template"
11. So now I have the New Template saved as e-mail template.

To E-Mail from Goldmine

1. From Drop Down Box select, "Create E-Mail"
2. Select "E-Mail Merge"
3. From the "Template Tab" set User to current user and select E-Mail Template (Named above)
4. From The Recipient Tab, Change to "All Contacts in filter or Group" Also Change Deliver button to: "Queue for delivery"
5. From the "File in History Tab"- "UNCHECK "Save the template text in history" box.
6. Hit OK then e-mails populate into the "Outbox" ready to send.

To Actually Send E-Mails

1. From Goldmine Mail Center;
2. Click on "Outbox" You'll see all your individual e-mails
3. Click on Send-all and it will automatically send each E-mail.
4. From here if there's is a problem it only affects the problem email not the entire batch.

Note: McAfee - may interfere with sending out bulk emails and the anti-spamming feature may have to be turned off. Consult the McaFee documentation for more information.

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Q: How do I forward the newsletter using ACT?

A: The following are the recommended steps to forward your newsletter with ACT.

In Your Act Database Do the Following:

1. Click the "File" menu, point to "Data Exchange", and then click "Export". The Export Wizard launches.
2. Change the file type to TEXT DELIMITED.
3. Click the "Browse" button at the File Name and Location field. A Save As dialog appears.
4. Click the "Save In" drop down arrow (if necessary) to select the desired location to save the file, enter the File name, change the File Type to Text Delimited (*.csv), and then click "Save". The Export Wizard reappears.
5. Click "Next" to advance the Export Wizard.
6. Enable the Contact records only option, and then click the "Options" button. The Export Options dialog appears.
7. Enable the "Comma" option, enable the "Yes, export field names" option, and then click "OK"
8. Click "Next" to advance the Export Wizard.
9. Enable the appropriate contacts to export option. (Current record, Current Lookup, or All records), and then click "Next".
10. Remove any fields (if desired) that you do not wish to export or reorder the fields, save your export field map, and then click "Finish".

To Import into Outlook Express:

1. Launch Outlook Express.
2. Click the "File" menu, point to "Import", and then click "Other Address Book".
3. Click "Text File" (Comma Separated Values), and then click the "Import" button.
4. Click the "Browse" button. An Open dialog appears.
5. Navigate to the File location specified in step #4 above, and then click "Open".
6. Click "Next" to advance the Import Wizard.
7. Map the Fields (i.e. map the Email Login to the Email Address field)
8. Click "Finish", click "OK", and then click "Close".

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Q: Is there a way to convert the MMG WeeklySM into the gmt format ACT! uses?

A: Rather than go through a big conversion process every week, you can link your ACT! email address book right to your regular Outlook/Express system, so that via Outlook you can access your contacts already set up in ACT!, but simply forward the MMG WeeklySM right out of Outlook so that it will keep the original look and you won't have to try to cut and paste.

The steps in ACT! are: Edit - Preferences - Email - then Email system set up. This will walk you through an easy wizard that will allow you to link your ACT! address book right to Outlook/Express or whatever email system you use. You will then be able to forward the weekly directly from there.

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Q: How do I add a link to my newsletter from my website?
(includes instructions for MyHomeLoanSite.com users)

A: We have made it a very simple process to add a link to your newsletter from your website. Our Website Banner Ad Tool will provide you or your web designer with the HTML code necessary to create a link to your newsletter. Plus, we've provided some attractive MMG WeeklySM images you can add to your website to give it the professional look.

Just click here and login to the MMG WeeklySM Members Portal. Locate the "Resources" option at the top of the page and select "create website banner ad" from the available options -- then simply follow the instructions on each page.

MyHomeLoanSite.com Users:  If you are using the FREE MyHomeLoanSite service through MGIC, you will need special images in order to display your MMG WeeklySM banner on your website.

You will need to save these images to your hard drive and then upload them to your image bank within the control panel of your MyHomeLoanSite website.

Click here to download the MMG WeeklySM banner images for use on MyHomeLoanSite.com

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Q: How do I add the MMG WeeklySM banner to my e-mail signature?
(instructions for Outlook and Outlook Express)

A: Adding the MMG WeeklySM banner to your e-mail signature is relatively easy and will give your MMG WeeklySM newsletter maximum exposure.

We've created a Email Signature Tool that basically does all the work for you. You simply create and customize your signature anyway you want, select which banners to include, and we email you the finished file ready to be added as your email signature in Outlook or Outlook Express.

If you currently subscribe to MMG WeeklySM and would like to create a custom email signature complete with professional banner ad linked to your latest newsletter and add it to every email you send ... Click Here and login to the MMG WeeklySM Members Portal. Locate the "Resources" option at the top of the page and select "create email signature " from the available options. Then simply follow the instructions on each page.

If you don't currently subscribe to the MMG WeeklySM ... you really should consider it. It's a fantastic way to reach hundreds if not thousands of prospects, clients and referral partners.

Click here to see a working example of a MMG WeeklySM e-mail signature.

Click here to subscribe to MMG WeeklySM right now!

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